Your organization controls endpoint decisions around localization. These should be based on your business use case, regulatory and compliance requirements.
Benefits of Multi-Region Hosting
- Lower latency for Trulioo transactions resulting in faster transaction response times
- Greater system capacity to handle current growth in Trulioo customer base
- Scalable architecture to allow for rapid expansion to meet future customer needs
- Smooth transitions between hosted regions in the event an issue or outage is detected
- The ability to restrict data hosting provides better flexibility to support your Data Privacy requirements
Multi-Region Availability
Trulioo services that are available in more than one region are listed below:
| Services | Multi-Region Availability | Region Restrictions |
|---|---|---|
| KYC Data / Person Match | Yes | APAC (Australia), European Union (Frankfurt), United States (Oregon), Canada (Quebec) |
| Business Verification / KYB | Yes | APAC (Australia), European Union (Frankfurt), United States (Oregon), Canada (Quebec) |
| KYC Docs / Identity Document Verification / DocV | Yes | European Union (Frankfurt), United States (Oregon), Canada (Quebec) |
| Trulioo Platform / Workflow | No | European Union (Frankfurt), Canada (Quebec) |
| Fraud & Risk | No | United States (Oregon) |
| Watchlist | Yes | APAC (Australia), European Union (Frankfurt), United States (Oregon), Canada (Quebec) |
Product level endpoints
The table below outlines the specific regional API endpoints for each Trulioo product and service. Customers should use these product-level endpoints when their workflow design requires accessing services from a region-bound perspective to satisfy data localization and compliance requirements.
| Product | Endpoint |
|---|---|
| KYC Data | api.trulioo.com/kyc |
| KYB | api.trulioo.com/kyb |
| KYC Docs | verification.trulioo.com |
| Trulioo Platform Workflow Studio | api.trulioo.com/wfs |
| Fraud & Risk | api.trulioo.com/personfraud |
| Watchlist | api.trulioo.com/watchlist |
| Trulioo Customer Portal | portal.trulioo.com |
Regional Endpoints
The global endpoint (api.trulioo.com) connects you to the location with the fastest response times. Canada region is excluded from this stack.
If you require your data to be hosted in one location, we currently offer localization options in the following countries:
| Region | Country | Regional Endpoint |
|---|---|---|
| US | United States | api-us.trulioo.com |
| EU | Frankfurt | api-eu.trulioo.com |
| APAC | Australia | api-apac.trulioo.com |
| CA | Canada | api-ca.trulioo.com |
Note:
- For region specific endpoints for the KYC Docs service, use
verification-[region].trulioo.com. For example,verification-us.trulioo.com - Your data will only be hosted in your chosen location although Trulioo may route data to any of it's regional endpoints to improve latency, or where mandated by a data provider.
Trulioo Client Portal Endpoints and Data Residency
The Trulioo Client Portal (portal.trulioo.com) supports region-aware access via regional endpoints. Using a regional endpoint determines where data is processed and stored.
- Regional Endpoints:
- US:
portal-us.trulioo.com - EU:
portal-eu.trulioo.com - APAC:
portal-apac.trulioo.com - Canada:
portal-ca.trulioo.com
- US:
- Data residency control: Accessing a regional endpoint ensures processing and storage occur within that region’s stack. Using the global endpoint (portal.trulioo.com) prioritizes performance-based routing and may store data outside a preferred region unless a regional endpoint is explicitly used.
Note: Canada regional endpoint is not part of the global multi-region routing. Data is storied in Canada only when the Canada-specific endpoint is used.
Workflow Studio Regional Stack Behaviour
Workflow Studio enables end-to-end automated flows, but you should be aware of the following nuances about its current residency constraints:
- Automated flows: Transactions initiated via Workflow Studio generated experiences may be processed outside an intended geographic region.
- Workflow Services (WFS) regional stacks are available only in EU and CA at this time. There is no US or EU-specific WFS stack.
Note: If your compliance program requires strict in-region processing for all user interactions then you should validate end-to-end flows and storage locations before production.
If you have any questions or concerns about this Multi-Region page, please reach out to Customer Support.