Event Dispatcher

Event dispatcher

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To begin working with the Events API, you'll need to configure the Export API step in the builder if you haven't already. Follow these steps to set up and use the event dispatcher endpoint effectively:

1. Setting Up the Export API Step

Configure Export API in the Builder: Navigate to your workflow builder and add the Export API step. Make sure your callback URL is correctly configured to point to your event dispatcher endpoint.

2. Single Webhook Setup

Since your workflow will have only one callback, you need to manage any additional dispatch or routing on your server after receiving the event data.

3. Callback URL and Event Payload

Your Callback URL will receive JSON-based payloads containing various event types. The volume of events will vary depending on the activity of users in your flow.

Use this link to find more information on Receiving Events.

Example Event Payload for a Person Match Transaction

{
    "id": "sample-id",
    "token": "sample-token",
    "type": "EVENT_CALLBACK",
    "event": {
        "type": "SERVICE_SUBMIT",
        "ts": 1718011363,
        "user": "sample-user-id"
    },
    "flowId": "sample-flow-id",
    "userId": "sample-user-id",
    "serviceType": "TRULIOO_EIDV",
    "test": true,
    "retry": 0,
    "serviceData": {
        "timestamp": 1718011363,
        "serviceStatus": "COMPLETED",
        "match": true,
        "transactionInfo": {
            "accountName": "sample-account-name",
            "accountIdentifier": "sample-account-identifier",
            "countryCode": "US",
            "date": "2022-11-22T12:00:00Z",
            "transactionId": "sample-transaction-id",
            "transactionRecordId": "sample-transaction-record-id",
            "userName": "sample-username"
        },
        "secondaryMatch": null
    }
}

Example Event Payload for a DocV Transaction

{
  "id": "sample-id",
  "token": "sample-token",
  "type": "EVENT_CALLBACK",
  "event": {
    "type": "SERVICE_SUBMIT",
    "ts": 1752520263,
    "user": "sample-user-id"
  },
  "flowId": "sample-flow-id",
  "nodeId": "sample-node-id",
  "userId": "sample-user-id",
  "serviceType": "TRULIOO_DOCV",
  "test": false,
  "retry": 0,
  "serviceData": {
    "timestamp": 1752520263,
    "serviceStatus": "COMPLETED",
    "type": "DocVServiceData",
    "matchStatus": "DECLINED",
    "firstName": "COMPANY",
    "lastName": "SAMPLE",
    "fullName": "COMPANY SAMPLE",
    "documentCountryOfOrigin": "US",
    "date": "2025-07-14T19:06:56.788243797Z",
    "transactionInfo": "sample-transactionid-for-docv", 
    "personData": {
      "fullName": "COMPANY SAMPLE",
      "firstName": "COMPANY",
      "lastName": "SAMPLE",
      "middleName": null,
      "dateOfBirth": "2000-03-06",
      "address": {
        "fullAddress": "123 Fake Street",
        "city": "Vancouver",
        "stateProvince": "British Columbia",
        "country": "CA",
        "zipCode": "V1A 2B3"
      }
    },
    "matcherResults": {
      "FIRST_NAME": "NO_MATCH",
      "LAST_NAME": "NO_MATCH",
      "COUNTRY": "NO_MATCH"
    }
  }
}

Event Types

Event Type	Description
URL_VERIFICATION	Occurs when an API Handshake is initiated by Trulioo. challenge: String sent by Trulioo, must be returned to verify the URL. token: Static token sent with each transaction.
FLOW START	Occurs when a Workflow is initiated. user, flowId, id, test, token: Various identifying and status fields.
STEP INIT	Occurs when a Workflow form step exists in a flow. user, flowId, id, test, token: Various identifying and status fields.
STEP_SUBMIT	Occurs when form data is sent to Trulioo by the end user. user, flowId, id, test, token, formData: Various identifying and status fields, plus submitted form data.
SERVICE_SUBMIT	Occurs when a service response is received by Trulioo. user, flowId, id, nodeId, test, token, serviceData: Various identifying and status fields, plus service-specific data.
FLOW_END	Occurs when a Workflow reaches an end step. user, flowId, id, test, token: Various identifying and status fields.
NOTE_ADDED	Occurs when a note is manually added in the Client Manager section. user, flowId: Identifying fields.
TASK_ADDED	Occurs when a task is manually added in the Client Manager section. user, flowId: Identifying fields.
TASK_DONE	Occurs when a task is marked complete in the Client Manager section. user, flowId: Identifying fields.
TASK_UNDONE	Occurs when a task marked as complete is undone in the Client Manager section. user, flowId: Identifying fields.
MANUALLY_ACCEPTED	Occurs when a Lead is marked as ‘Accepted’. user, flowId: Identifying fields.
MANUALLY_PENDING_REVIEW	Occurs when a record is marked as ‘Review’. user, flowId: Identifying fields.
MANUALLY_REJECTED	Occurs when a Lead is marked as ‘Rejected’. user, flowId: Identifying fields.