For each transaction, results show the outcome of a particular check. The transaction result will be accepted, declined, review or error. If you'd like more information on how these work or a look at the Transaction History page in the UI, visit Security Checks and Transaction Results content in Trulioo's Knowledge Hub.

Accepted
The verification test has a pass result. The identity documentation is verified.
Review
There is insufficient information to run the verification test. Checks are run for the validity of the document type, and the quality of the data extracted via Optical Character Recognition.
Declined
The verification test returns a fail result and the identity documentation is not verified.

The indicators for each of these, as well as Errors are defined in the tables below

Accepted

Parent Indicator	Sub Indicator	Description	Details
Face Match	Face Match	ACCEPTED_FACE_MATCH	Document photo and selfie matched.
Document	Document	ACCEPTED_DOCUMENT	Document verification passed.
Liveness	Liveness	ACCEPTED_LIVENESS	Face photo was not captured live.

Review

Parent Indicator	Sub Indicator	Description	Details
Document	VALID_DOCUMENT	INVALID_CHARACTERS	Date of birth or document number contains invalid characters.
Document	CLASSIFIED_DOCUMENT	DAMAGED	Document annulled or damaged.
Document	VALID_DOCUMENT	ISSUE_DATE_OVER_10Y	Document has no expiration and was issued more than 10 years ago.
Document	VALID_DOCUMENT	EXPIRED	Document expired.
Document	PRESENTATION_ATTACK	DOCUMENT_NOT_FOUND	Document is not detected in the image
Document	PRESENTATION_ATTACK	DOCUMENT_PHOTO_NOT_FOUND	Document photo is not detected in the image
Document	CLASSIFIED_DOCUMENT	UNSUPPORTED_DOCUMENT	Document type is not supported.
Document	CLASSIFIED_DOCUMENT	UNKNOWN_DOCUMENT_TYPE	Document type is unknown.
Document	OCR	SKIPPED_IMAGE_QA	Image quality check could not be performed.
Document	MISSING_PHOTOS	PHOTOS_MISSING	Photos are missing.
Document	OCR	POOR_IMAGE_QUALITY	Poor image quality.
Document	TAMPERING	DATA_XCHECK_REFERENCE_ADDRESS	Presented document tampered. Found different data for address.
Document	TAMPERING	DATA_XCHECK_REFERENCE_EXPIRY	Presented document tampered. Found different data for expiration date.
Document	TAMPERING	DATA_XCHECK_REFERENCE_GIVEN_NAME	Presented document tampered. Found different data for given name.
Document	TAMPERING	DATA_XCHECK_REFERENCE_SURNAME	Presented document tampered. Found different data for surname.
Document	FACE_MATCH	REVIEW_FACE_MATCH	Review document photo with selfie.
Document	OCR	SKIPPED_SECURITY	Security check could not be performed.
Document	OCR	NO_ADDRESS	Unable to collect address.
Document	OCR	NO_DOB	Unable to collect date of birth.
Document	OCR	NO_DOC_NUM	Unable to collect document number.
Document	OCR	NO_EXP_DATE	Unable to collect expiry date.
Document	OCR	NO_GENDER	Unable to collect gender.
Document	OCR	NO_ISSUE_DATE	Unable to collect issue date.
Document	OCR	NO_NAME	Unable to collect name.
Document	OCR	NO_COUNTRY	Unable to collect nationality.
Document	OCR	MISSING_FIELD	Unable to collect required fields.

Declined

Parent Indicator	Sub Indicator	Description	Details
DOCUMENT	PRESENTATION_ATTACK	SCREEN_USED	Attempted deceit. Device screen used.
DOCUMENT	PRESENTATION_ATTACK	PHOTOS_STREAMED	Attempted deceit. Photos streamed.
DOCUMENT	PRESENTATION_ATTACK	PRINTOUT_USED	Attempted deceit. Printout used.
DOCUMENT	CLASSIFIED_DOCUMENT	DIFFERENT_DOCUMENTS	Document front and back don't belong to the same document.
FACE_MATCH	FACE_MATCH	DECLINED_FACE_MATCH	Document photo and selfie match failed.
LIVENESS	LIVENESS	LIVENESS_FAIL	Face photo was not captured live.
DOCUMENT	TAMPERING	INVALID_MRZ	MRZ check failed.
FACE_MATCH	FACE_MATCH	FACE_MATCH_FAIL	Person showing the document does not match document photo.
DOCUMENT	CLASSIFIED_DOCUMENT	JURISDICTION_NOT_FOUND	Presented document is missing jurisdiction. Jurisdiction is required for the document type and country based on configuration.
DOCUMENT	CLASSIFIED_DOCUMENT	INVALID_CONFIG_DOCTYPE	Presented document is not a valid document type based on configuration.
DOCUMENT	CLASSIFIED_DOCUMENT	INVALID_CONFIG_COUNTRY	Presented document is not from a valid country based on configuration.
DOCUMENT	CLASSIFIED_DOCUMENT	INVALID_CONFIG_JURISDICTION	Presented document is not from a valid jurisdiction based on configuration.
DOCUMENT	TAMPERING	INVALID_BARCODE	Presented document tampered. Barcode could not be read or is invalid format.
DOCUMENT	DATA_XCHECK	DATA_XCHECK_REFERENCE	Presented document tampered. Data cross check reference is not verified.
DOCUMENT	PRESENTATION_ATTACK	DOCUMENT_TAMPERING	Presented document tampered. Document similarity to specimen is not verified.
DOCUMENT	TAMPERING	DATA_XCHECK_REFERENCE_DOB	Presented document tampered. Found different data for date of birth.
DOCUMENT	TAMPERING	DATA_XCHECK_REFERENCE_NAME	Presented document tampered. Found different data for full name.
DOCUMENT	SUSPICIOUS_ACTIVITY	SUSPICIOUS	Suspicious behavior found.
DOCUMENT	PRESENTATION_ATTACK	NONE	Unknown issue.

Error

Indicator	Sub Indicator	Description	Details
DOCUMENT	PRESENTATION_ATTACK	ERROR_DOCUMENT_LIVENESS	Error retrieving document liveness.
DOCUMENT	VALID_DOCUMENT	ERROR_DOCUMENT	Error retrieving document verification.
FACE_MATCH	FACE_MATCH	ERROR_FACE_MATCH	Error retrieving face match results.
LIVENESS	LIVENESS	ERROR_LIVENESS	Error retrieving liveness results.