Validation Code Errors

Trulioo also provides information-level messages about some datasources in each response. These should not be considered as errors, as they are only returned to notify the developer about validations or corrections that may have been carried out by the Trulioo system on the input.
Currently, all of our validation codes relate to address cleansing. If you don't have address cleansing enabled you will not see any of these validation codes.

3000 Address Corrected

The address sent information is either added or updated. This updated address will be sent to all other datasources that accept address information.

3001 State Province Changed

The state/province/region in the provided address was found to be incorrect, given the other address values such as city or postal code, and has been updated to a new value.

3002 City Changed

The city in the provided address was found to be incorrect, given other address values such as postal code, and has been updated to a new value.

3003 Street Info Changed

The street in the provided address has been updated with a new value.

3004 Postal Code Changed

The postal code in the provided address has been updated with a new value.

3005 Missing Address Info

3008 Cannot validate address

The address you sent cannot be validated by our address cleansing service. As a result the uncorrected address information provided in the original request will be sent to all other datasources. This address information may be incomplete or incorrect, which increases the likelihood of receiving a service error from one of the other datasources and reduces the likelihood of receiving a match on address values.

3100 Blurry Image

Relevant to Document Verification only. When trying to verify a document, image quality is highly important. This error code indicates that the provided image was too blurry to verify. Please retake the image-in-focus and resend the verification request with the new image.

3101 Glare Image

Relevant to Document Verification only. When trying to verify a document, image quality is highly important. This error code indicates that the provided image was too blurry to verify. Please retake the image in good lighting without flash and resend the verification request with the new image. All text on the ID should be readable and not obstructed by a glare spot.

4001 Missing Required Field Mobile Number

Relevant to MobileID only. This error occurs if a mobile number is not present in the request. Make sure that at least one of the Mobile related fields (Mobile Number or Telephone) are entered.

4002 Invalid Mobile Number

Relevant to Mobile ID only. This error occurs if the mobile number entered in the request is not valid. Make sure that the number has been entered correctly and is in the correct format for the given country.

4003 Mobile Carrier Not Supported

Relevant to Mobile ID only. This error occurs if the mobile number entered is from a carrier that is not supported.