Document Request Time

Processing time varies per government registry. It may take anywhere between 10 seconds to a few hours to request the document. Trulioo recommends that customers provide a callback URL with their request so a notification can be sent when the transaction is complete. Documents requested in Canada are only available within the province's business hours. Below is the list of processing time for documents request in Canada.

JurisdictionWeekdays Hours (EST)Saturday (EST)Sunday (EST)
Alberta8:15 am to 11:45 pm8:15 am to 11:45 pm8:15 am to 11:45 pm
British-Columbia**9:00 am to 1:00 am9:00 am to 1:00 amClosed
Federal24 Hours24 Hours24 Hours
Manitoba24 Hours24 Hours24 Hours
New Brunswick24 Hours24 Hours24 Hours
Newfoundland24 Hours24 Hours24 Hours
Northwest Territories8:00 am to 8:00 pm10:00 am to 6:00 pmClosed
Nova Scotia8:00 am to 8:00 pm10:00 am to 5:00 pmClosed
Nunavut*8:30 am to 8:00 pm10:00 am to 6:00 pmClosed
Ontario24 Hours24 Hours24 Hours
Prince Edward Island8:30 am to 8:00 pm10:00 am to 6:00 pmClosed
Quebec24 Hours24 Hours24 Hours
Saskatchewan24 Hours24 Hours24 Hours
Yukon24 Hours24 Hours24 Hours

* Reports in Nunavut are manually provided by the registry staff, obtaining the reports takes between 24h to 48h.
** British Columbia registry does not guarantee access to the Corporate Profile reports on Sundays.
Note: if a manual intervention is required at a registry level, obtaining the report may be delayed.

Can the processing time for document request be sped up?

No, the Trulioo Platform only handles the request and response on behalf of customers. These restrictions are provided by the Government Registry.