Document Request Time

Processing time varies per government registry. It may take anywhere between 10 seconds to a few hours to request the document. Trulioo recommends that customers provide a callback URL with their request so a notification can be sent when the transaction is complete. Documents requested in Canada are only available within the province's business hours. Below is the list of processing time for documents request in Canada.

JurisdictionWeekdays Hours (EST)Saturday (EST)Sunday (EST)
Alberta9:00 am to midnight10:00 am to 8:00 pm2:00 pm to 8:00 pm
British-Columbia**9:00 am to 1:00 am9:00 am to 1:00 am4:00 pm to 1:00 am
Federal24 Hours24 Hours24 Hours
Manitoba24 Hours24 Hours24 Hours
New Brunswick24 Hours24 Hours24 Hours
Newfoundland24 Hours24 Hours24 Hours
Northwest Territories24 Hours24 Hours24 Hours
Nova Scotia24 Hours24 Hours24 Hours
Nunavut*8:30 am to 5:00 pmClosedClosed
Ontario8:00 am to 5:45 pmClosedClosed
Prince Edward Island24 Hours24 Hours24 Hours
Quebec24 Hours24 Hours24 Hours
Saskatchewan24 Hours24 Hours24 Hours
Yukon11:30 am to 7:30 pmClosedClosed

* Reports in Nunavut are manually provided by the registry staff, obtaining the reports takes between 24h to 48h.
** British Columbia registry does not guarantee access to the Corporate Profile reports on Sundays.
Note: if a manual intervention is required at a registry level, obtaining the report may be delayed.

Can the processing time for document request be sped up?

No, GlobalGateway only handles the request and response on behalf of customers. These restrictions are provided by the Government Registry.


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